FREQUENTLY ASKED QUESTIONS

Below you’ll find answers to your most frequently asked questions. If you can’t find what you’re looking for, contact us by email (help@ibericohamforsale.com) or by phone (+1 (323) 379-2235)

HOW CAN I BUY SOMETHING FROM THE IBERICO FARM ONLINE STORE?

The purchase process at the Iberico farm store is very simple. We have designed a user-friendly store where you just need to search for the products you’d like and add them to your cart. Complete your purchase with three simple steps:

  • 1. Add the products you want to the cart

  • 2. Choose the shipping and payment method you would like to use

  • 3. Confirm that your order is correct

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

In the US, all orders can be delivered within 24 and 48 hours (except Alaska, Hawai and Puerto Rico). Check details here.

IS PURCHASING FROM IBERICO FARM SECURE?

Completely. We provide all the security measures necessary to place your order with full peace of mind. All your personal details and other information are encrypted in our server with a standard 128-bit encryption method, known as SSL (Secure Socket Layer).

WHAT ARE THE PAYMENT METHODS ACCEPTED AT TIENDA IBERICO FARM?

At our online store you can pay using bank transfer, credit card, or PayPal. We are currently working on offering even more payment options.

ARE THE PAYMENT METHODS ACCEPTED AT TIENDA IBERICO FARM SECURE?

Absolutely. Payment using bank card is made with a secure and encrypted connection with a Caja Rural server, so your banking data is only processed by said entity and we do not save them or process them. If you would like to place your order without sharing your bank card number, you can pay with the fully secure option of PayPal or with a bank transfer.

DO I NEED TO CREATE AN ACCOUNT IN ORDER TO PLACE AN ORDER WITH IBERICO FARM?

No, that is not necessary. You can purchase anything without creating an account. However, for your comfort, we recommend that you create an account as, in addition to facilitating the purchase process, you’ll be able to monitor your order, and manage your purchase history and other preferences such as shipping address, notifications, etc.

FORGOT YOUR PASSWORD?

If you forgot your password, don’t worry you can recover it. In the My Account area, click on Forgot your password? and you’ll be able to reset it.

I HAVE A DISCOUNT CODE. HOW CAN I USE IT?

Select the products that you would like to purchase and add them to your cart. Once you’ve finished, both when you confirm the order and before paying you’ll see all the articles that are in your cart and at the bottom you will see a field where you can insert the discount code; click on “Apply code” and you’ll be able to enjoy the discount for your entire cart.

WHERE IS MY ORDER?

You can monitor your order from the personal area of your Iberico farm account, as well as check your order history and order status. In the event that you haven’t made an account you can contact us directly and we’ll be happy to help you.

CAN I MODIFY MY ORDER ONCE I’VE MADE IT? CAN I CANCEL IT?

If you have confirmed and paid for your order it cannot be modified, therefore if you forgot to add a product, contact us and we’ll offer the best solution possible. If you’d like to cancel the order you can do so from the personal area of your account. If the possibility to cancel does not appear, the delivery process has already begun. Contact us to cancel your order. In the latter case you will be able to return it without issue once it has been received at the delivery point. For more information on returns click here.

DO PRODUCT PRICES INCLUDE THE CORRESPONDING SHIPPING FEES AND TAXES?

Product prices do not include shipping fees. The prices include value added tax (VAT), but no other taxes, tariffs, or fees.

RETURNS, REFUNDS, REPLACEMENTS OR CANCELLATIONS

Can I return my order?


Due to the nature of our products, we do not accept returns. We guarantee that your order will arrive in excellent quality. If you feel that your shipment didn’t meet this guarantee or you’re dissastisfied with your order, please contact us as soon as possible.

We ask that you store the product in your freezer or refrigerator as you would normally do until your refund has been processed and a customer service team member has provided you further instructions.

What’s your return policy?


We guarantee that your order will arrive in excellent condition.

We do not take returns. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.

If you would like to request a credit or your order to be re-sent, here’s what to do:

1) Take a photo of the product.

2) Put the product into your refrigerator or freezer as you normally would.

3) Contact us immediately at +1 (323) 379-2235.

 

You must contact us within 24 hours of order receipt to make a claim.

If you place an order and subsequently cancel it, we may, at our sole discretion, charge a 10% cancellation/re-stocking fee.

We are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it.

You can read our full return policy agreement on our Shipping & Returns page.

How long does it take to get a refund?


We process refunds immediately/on the day they are requested. Typically, it takes 3-5 business days for the refund to appear on your statement, but some banks may take longer to process refunds.

My order didn’t arrive in good condition. Can I get a replacement?


We’re sorry to hear that! Please contact us immediately and keep the products and store in your refrigerator or freezer as you would normally until you’re able to get further instructions from our service team.

How do I cancel my order?


Please call us immediately at +1 (323) 379-2235. Since we ship items overnight, time is of the essence if you need to make changes to or cancel an order.